Terms and Conditions

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Short-notice  cancellations can be very costly to a small inn as the rooms often  cannot be re-booked on short notice. This results in higher rates for  all our guests. Please use care in making your plans, and honor your  reservation in the same manner we honor your reservation. We realize  plans change and emergencies arise, but please understand we cannot be  financially responsible for family emergencies or guests' plans that  change.

The cancellation of reservations made directly with the Casa del Gavilan by phone or through www.casadelgavilan.com; reservations consisting of up to four room-nights are subject to a cancellation fee of 10% of the reservation if  cancelled by 12:00 noon at least 14 days prior to arrival, or 50% of the  reservation if cancelled after 12:00 noon 14 days prior to arrival.  Reservations of more than four room-nights are subject to a cancellation fee of 10% of the reservation if  cancelled by 12:00 noon at least 30 days prior to arrival, 50% of the  reservation if cancelled between 14 and 30 days prior to arrival, or  100% of the reservation if cancelled after 12:00 noon 14 days prior to  arrival. Full cost of the reservation will be due, and the remainder of  the reservation cancelled, for guests that do not arrive by midnight of  the arrival date unless prior arrangements are made with the innkeeper  for a delayed arrival. Sales tax is added to all cancellation fees as  required by the State of New Mexico.

The cancellation of reservations made through Booking.com and its affiliates are subject to a 50% of the reservation cancellation fee. Payment of  the full reservation is due if guest does not arrive by midnight of the  arrival date unless prior arrangements are made with the innkeeper for a  delayed arrival. Cancellations must be made by the guest directly with  Booking.com.

The cancellation of reservations made through Expedia.com and its affiliates are subject to a 10% of the reservation cancellation fee if cancelled  by noon at least 14 days prior to scheduled arrival - or 50% of  reservation if cancelled after noon 14 days prior to scheduled arrival.  Payment of full reservation is due if guest does not arrive by midnight  of the arrival date unless prior arrangements are made with the  innkeeper for a delayed arrival. Cancellations must be made by the guest  directly with Expedia.com.

Rescheduling  your visit, or departing early, is a cancellation of the original  reservation and is subject to our cancellation policy. No refunds will  be provided for early departure. Cancellation must be in writing by  mail, or email to innkeeper@casadelgavilan.com, with receipt confirmed in writing by the Casa del Gavilan. 

The  Casa del Gavilan reserves the right to cancel reservations with at  least 30 days advance notice to the guest, refunding any deposits in  full. 

Travel Insurance -   As a small inn we expect the same commitment from our guests to their  reservation that we provide to our guests. Reservations are accepted  with the understanding the guest will be financially responsible for the  entire reservation, or for the full cancellation fee if cancellation is  necessary. We understand that unforeseen issues can arise but we cannot  be responsible for illness, family emergencies, work conflicts, delayed  or cancelled flights, or inclement weather.  We strongly recommend  purchasing travel insurance, available at a nominal cost from any travel  agency or online at www.travelguard.com, insuremytrip.com, or other travel insurance services in the event your  plans change.  These companies are independent and not affiliated with  the Casa del Gavilan in any way.  

*   Due  to the historic nature of the Casa del Gavilan Historic Inn, we regret  this property has no ADA Compliant rooms or features. Please contact the  innkeeper if you would like to discuss accessibility of the guest rooms  and facilities. 

* Rates shown are for two guests per guest room, or four guests for the Guest House. For additional guests there is a nightly charge of $20 for adults and $15 for children through age 17.

* Check-in time is 3:00 p.m. Please  call in advance for instructions if you will be arriving after 8:00  p.m. so we can have staff available to greet you and show you to your  room. We typically cannot accommodate early check-ins as we are usually  preparing the guest rooms for new arrivals prior to check-in time.

* Check-out time is 11:00 a.m. Please  contact us as soon as possible if you’d  like to request a late check  out. We do our absolute best to accommodate  your schedule. During busy  season (May-Oct), it is unlikely that we can  accommodate late check out  due to preparation time for arriving guests. 

* Service animals and pets. We understand that many travelers love their pets and enjoy traveling  with them. For those who enjoy traveling with their pets, several hotels  in Raton welcome guests with pets. As required by the ADA and the New  Mexico Service Animal Act the Casa del Gavilan welcomes well-behaved  service animals legally authorized by the ADA that are properly trained  to perform tasks related to the guest's disability, and pose no health  or safety issues with our facilities or other guests. However, WE CANNOT ACCOMMODATE PETS OR EMOTIONAL SUPPORT, COMFORT, OR THERAPY ANIMALS.  Please contact the Casa in advance to discuss the admission of your  service animal with the innkeeper. The guest must confirm the service  animal is required and proper for the disability of the guest as  outlined in the ADA, and state what work or task the service animal has  been trained to perform for the guest. The New Mexico Service Animal Act  prohibits a person from misrepresenting an animal as a Service Animal,  and provides penalties for such misrepresentation. The service animal  must be on a leash, or otherwise under full control of the guest, and  accompanied at all times. For additional information please contact the  New Mexico Governor's Commission on Disability at 505-476-0412. An  animal not meeting ADA and New Mexico requirements as a proper service  animal is deemed a pet, which is not permitted. Many  of our guests have  serious allergies to dogs and other animals. The presence of a pet in a  guest room requires a very time-consuming cleaning process before the  room can be used again by guests, which we do for service animals at no  cost additional to the guest. Bringing a pet (excluding proper service  animals) into a guest room will result in a $200 per day cleaning fee  and the guests will be asked to leave, forfeiting the balance paid for  their stay.

*  A small kitchenette containing a microwave, sink, and refrigerator is  available for LIGHT cooking by our guests. Due to insurance requirements  the electric stove/oven in the kitchenette may only be used by Casa  staff. Outdoor cooking in the courtyard or anywhere on the property, on  any type of grill or other device, is not permitted.

*  Campfires or other fires anywhere on the property are strictly  prohibited. Fires in the fireplaces are only permitted with the  permission and supervision of the staff.

*  There are no televisions for guests' use at the Casa, or telephones in  the guest rooms. The wifi is generally sufficient for streaming if you  would like to bring you laptop or tablet for video entertainment.

*   As the Casa was built in 1911, the inn does not have air conditioning.  The 7,000 foot elevation and thick adobe walls help keep the rooms  comfortable in the summertime in all but the rare heat-wave. All rooms  have floor and/or ceiling fans. We strongly suggest keeping windows open  during the night to let in the cool mountain air, and closed during the  day to keep out the daytime heat.  

*  Quiet hours are from 10:00pm to 8:00am. Please respect the peace and tranquility our guests come to enjoy.

*   Meals accommodating special dietary restrictions - to the extent  possible - are available by prior arrangement. Please let your innkeeper  know of any special requirements PRIOR to your arrival.

*  Consumption of alcohol permitted (guests may enjoy their own beverages in moderation). 

*  Wifi internet is available in most, but not all, areas of the Casa.  Depending upon the use by other guests, download speeds may not be  sufficient for streaming movies at certain times.
* Fold-out beds may be available for some guest rooms. Please ask our innkeeper about availability PRIOR to your arrival.
* Due to the historic nature of Casa del Gavilan, smoking or vaping is  strictly prohibited inside the buildings. Smoking or vaping is only  permitted outside. 
* We can usually accommodate a visitor or two during your stay, but  please first discuss this with the innkeeper.  The Casa del Gavilan can  only accommodate a limited number of non-registered guests. We reserve  the right to restrict the number of visitors to the Casa del Gavilan  during your stay. Receptions, parties, or other gatherings are strictly  prohibited without the prior direct approval of Casa del Gavilan staff.

 * Rates are subject to change without notice.  Rates for confirmed reservations are guaranteed.